Introduction
Welcome to Star Delight Hotel. We are committed to protecting the privacy and security of our guests and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or book a stay with us.
1. Information We Collect
We collect information to provide and improve our services. This may include:
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Personal Information: Name, email address, phone number, address, payment details, and identification documents (such as passport or ID) when making a reservation or contacting us.
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Booking Details: Dates of stay, preferences, special requests, and transaction history.
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Usage Information: IP address, browser type, pages visited, and other details collected through cookies and similar technologies.
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Communication Data: Feedback, inquiries, and interactions through email, phone, or social media.
2. How We Use Your Information
We use your information for the following purposes:
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To process and manage bookings and reservations.
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To provide customer service and support.
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To enhance your experience through personalization and improved services.
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To send promotional offers, newsletters, and updates, if you have opted to receive them.
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To ensure security and prevent fraud.
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To comply with legal obligations and hotel policies.
3. Sharing Your Information
We do not sell your personal information. However, we may share your data with:
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Service Providers: Payment processors, IT service providers, and marketing agencies who assist us in delivering our services.
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Legal Authorities: When required by law or to protect the rights, safety, and property of our guests and business.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
5. Your Rights
You have the right to:
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Access, update, or delete your personal information.
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Opt-out of marketing communications at any time.
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Request clarification on how your data is used and stored.
To exercise your rights, please contact us at [Insert Contact Information].
6. Cookies Policy
We use cookies and similar technologies to enhance user experience and analyze website traffic. You can adjust your cookie preferences through your browser settings.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Effective Date.
8. Contact Us
If you have any questions or concerns about our Privacy Policy or the way we handle your personal information, please contact us at:
Email: contact@stardelight.co.in
Phone: +91 8808070700, +91 9473777000
Address: 73A/11 Lohiya Marg, Civil Lines, Prayagraj, Uttar Pradesh