Introduction
At Star Delight Hotel, we strive to provide our guests with exceptional service and memorable experiences. This Refund and Returns Policy outlines the terms under which refunds and returns are processed for reservations and other services provided by our hotel.
1. Reservation Cancellations and Refunds
a. Room Reservations:
-
Flexible Rate Bookings: Guests may cancel their reservation free of charge if done within 24 or 48 hours before the scheduled check-in date. Full refunds will be issued to the original payment method.
-
Non-Refundable Bookings: Certain promotional or discounted rates are non-refundable. In the case of cancellation, modification, or no-show, the full amount of the reservation will be charged.
-
Early Departures: Refunds for early departures are subject to the terms of the reservation and are handled at the hotel’s discretion.
b. Special Packages and Promotions:
Refunds for packages that include additional services (e.g., tours, spa treatments, dining experiences) are subject to the terms and conditions stated at the time of booking. Non-utilized services are not eligible for refunds.
2. Payment Disputes
If you believe there has been an error in billing or unauthorized transaction, please contact us immediately at [Insert Contact Information]. We will investigate the matter and provide a resolution as promptly as possible.
3. Refund Process
-
Approved refunds will be processed within 7-14 business days from the date of approval.
-
Refunds will be credited to the original payment method used during booking.
4. Changes to This Policy
We may update our Refund and Returns Policy from time to time. Changes will be posted on this page with a revised Effective Date.
5. Contact Us
For further assistance regarding cancellations, refunds, or other inquiries, please reach out to us at:
Email: contact@stardelight.co.in
Phone: +91 8808070700, +91 9473777000
Address: 73A/11 Lohiya Marg, Civil Lines, Prayagraj, Uttar Pradesh