Introduction
At Star Delight Hotel, we are committed to providing our guests with prompt and efficient service. This Shipping & Delivery Policy outlines how booking confirmations, amenities, and other services are delivered to our guests.
1. Booking Confirmations
Instant Confirmation: Upon successful reservation, a booking confirmation will be sent via email to the address provided during the booking process.
Details Included: Confirmation includes booking reference number, check-in and check-out dates, room type, rate details, and special requests (if applicable).
Non-Receipt of Confirmation: If you do not receive a confirmation email within 24 hours, please contact us at contact@stardelight.co.in
2. In-Hotel Services & Delivery
Room Service: Available during 24/7 for food, beverages, and other amenities.
Concierge Services: Assistance with luggage delivery, transportation arrangements, and other special requests.
Special Packages: If you have ordered packages (e.g., spa treatments, dining experiences), these will be scheduled and delivered as per your booking details.
3. Shipping of Physical Goods
Gift Certificates or Promotional Items: If the hotel offers gift certificates or promotional items for sale, these will be shipped to the provided address within 7-14 business days.
Shipping Charges: Applicable shipping charges will be disclosed at the time of purchase.
Tracking Information: When available, tracking details will be provided via email.
4. Delivery Issues
Booking Issues: If you encounter any issues related to your reservation or service delivery, please contact us at contact@stardelight.co.in.
Lost or Delayed Items: The hotel is not responsible for delays caused by third-party couriers or external factors beyond our control.
5. Contact Information
For inquiries related to booking confirmations, service delivery, or other concerns, please reach out to us:
Email: contact@stardelight.co.in
Phone: +91 8808070700, +91 9473777000
Address: 73A/11 Lohiya Marg, Civil Lines, Prayagraj, Uttar Pradesh