Introduction
Welcome to Star Delight Hotel. By making a reservation, staying at our property, or using our website and related services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before proceeding.
1. Reservations and Bookings
Booking Confirmation: Reservations are confirmed upon receipt of a valid payment method and acknowledgment from the hotel.
Check-In and Check-Out:
Check-In Time: 11 AM
Check-Out Time: 10:00 AM
Early check-in or late check-out may be accommodated upon request, subject to availability and additional charges.
Identification: Guests must present a valid government-issued ID or passport upon check-in.
2. Rates and Payment
Pricing: All rates are displayed in INR and include applicable taxes unless stated otherwise.
Payment Methods: We accept all Payment Methods, e.g., Credit Cards, Debit Cards, Cash, Online Payments.
Deposits: A deposit may be required at the time of booking or check-in, depending on the reservation type.
3. Cancellations and Refunds
Cancellation policies vary depending on the type of reservation. Please refer to our Refund and Returns Policy for detailed information.
4. Guest Responsibilities
Conduct: Guests are expected to behave respectfully and responsibly during their stay. Any damage caused to property or disturbance to other guests may result in additional charges or eviction without refund.
Prohibited Activities: Illegal activities, disruptive behavior, and unauthorized commercial use of rooms are strictly prohibited.
5. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.
6. Liability
Personal Belongings: The hotel is not responsible for loss, theft, or damage to guests’ personal belongings. Guests are advised to use in-room safes where available.
Health and Safety: Guests are responsible for their own health and safety during their stay.
Force Majeure: The hotel shall not be liable for any failure to perform its obligations due to events beyond its reasonable control, including but not limited to natural disasters, acts of terrorism, or government regulations.
7. Modification of Terms
We reserve the right to modify or update these Terms and Conditions at any time. Changes will be effective upon posting to this page with a revised Effective Date.
8. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of [Insert Jurisdiction]. Any disputes arising shall be resolved exclusively in the courts of [Insert Jurisdiction].
9. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: contact@stardelight.co.in
Phone: +91 8808070700, +91 9473777000
Address: 73A/11 Lohiya Marg, Civil Lines, Prayagraj, Uttar Pradesh